Returns & Exchanges
Understanding how refunds work for digital vouchers and instant delivery codes.
Important Notice
Due to the nature of digital products, once a gift card code has been delivered and revealed, it cannot be returned, exchanged, or refunded. Please ensure you are purchasing the correct card for your specific region and account.
When Are Refunds Possible?
While digital codes are generally non-refundable, we do offer protection in specific cases:
- 1Technical Errors
If our system fails to deliver a code after a successful payment, a full refund or re-delivery will be processed within 24 hours.
- 2Invalid Codes
In the rare event that a code is found to be invalid or already used at the time of delivery, our team will investigate with the supplier and provide a replacement if the claim is verified.
How to Raise a Claim
If you believe you have a valid reason for a refund or exchange, please follow these steps:
Claim checklist
- 1Contact us via WhatsApp or our Contact Form within 48 hours of purchase.
- 2Provide your Order ID and the Email used for purchase.
- 3Include screenshots of any error messages you received while trying to redeem the code.
- 4Our technical team will review the claim with the Agent Service API logs to verify usage.
Purchasing from CardWalla implies agreement to this return policy. For any region-specific inquiries (e.g., US vs Global codes), we suggest contacting us via the Contact Form before making the purchase.